INTRO

You will never know what your customers think of your business unless you ask the questions.

Our clients contract us to follow-up and dialogue with their customers. Since mail-in and web-based surveys generally produce limited response numbers, we utilize the telephone. In spite of today's technically advanced communications options, the telephone remains the most effective way to ensure two-way communication and to learn customers' opinions, preferences, suggestions, and future plans.

Our services are as unique as our clients. Each project is designed to gather feedback and information important to your business. You provide us with the discussion topics and the list of customers to be interviewed. We develop a questionnaire for your approval and you select the type of reports you prefer. That's it! You can now confidently leave the rest to us!

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Quality

Each project is designed to your exact requirements and carried out by mature experienced research people. We are nothing short of fanatical about customer satisfaction.

Reliability

We consistently deliver what we promise. Our service never takes holidays, gets sick or misses work.

Value

Our services provide customers with truly objective information and feedback that is suprisingly affordable.

SERVICES

Choose The Service Package
That Suits Your Needs

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Post Sale
Follow-Up

Determine how customers identified and located your organization. Receive feedback on the sales process and their purchase experience. Arrange to answer any questions about the operation of your product or service.

DETAILS
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Scheduled
Follow-Up

Allows you to monitor every aspect of your relationship with your customers. Determine product/service satisfaction. Uncover and resolve concerns before they become issues. Develop more sales opportunities and referrals. Establish customer plans for future requirements. Identify your outstanding employees for special recognition.

DETAILS
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Specialized
Follow-Up

Determine customer opinions about proposed operational changes. Learn customer preferences about future product development. Inform customers about your new products or services.

DETAILS
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ABOUT

We Are Customer Follow Up Specialists

It’s much less costly to retain a customer compared to the expense of developing a new one. And yet, companies seem to devote little effort to nurturing customer relationships. What do customers like about a product or service? What would they like to see changed or improved? What pending changes might effect a customer’s future requirements? Without frequent, effective dialogue, customers can leave without notice and we won’t know until it’s too late.

You will never know what your customers think of your business unless you ask the questions.

At MICHAEL STEPHEN Communications we are customer follow-up specialists. We help companies keep in touch with their customers to improve customer retention, increase referrals and grow sales and profits.

Quality

Each project is designed to your exact requirements and carried out by mature, experienced research people. We are nothing short of fanatical about customer satisfaction.

Reliability

We consistently deliver what we promise. Our service never takes holidays, gets sick or misses work.

Value

Our service provides our customers with truly objective information and feedback that is surprisingly affordable.

CONTACT

Get In Touch With Us

Just use this contact form for any questions and inquiries

MICHAEL STEPHEN Communications was established in Calgary Alberta and has been quietly assistings companies to grow their business since 1991.